Orders & Shipping
- We offer 3-5 day shipping on all USA orders. FREE SHIPPING on orders over $50
- You may choose to purchase a faster shipping option at checkout if you prefer.
- All International customers receive free shipping on orders over $300.
- All orders placed before 2pm PST Monday-Friday will ship out on the same day.
- Orders placed after 2pm ship the following business day.
- For your privacy, all packages are shipped in an unmarked or standard USPS box with a return address labelled "Cloud Distribution". There will be no mention of Cloud 9 Smoke Shop on your package.
- We package all our products with extreme care to avoid any items from arriving broken. If you receive a damaged or defective item for any reason we will replace it at no cost. Simply contact us within 24-48 hours of delivery and provide us with an order number and a few photos of the packaging and damaged item(s). We'll take care of the rest. Don't throw anything away until you speak with a rep; we might need the package/product back! If we do happen to ask you to ship a package back, we will provide a prepaid return shipping label.